Ryan
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Recent activity by Ryan-
When will my order be shipped from ACME?
Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the...
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ACME's Limitation of Liability
ACME's liability shall be limited to the repair or replacement of defective products in accordance with the ACME limited warranty. ACME shall not be liable for any incidental, special or consequent...
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What does the ACME Warranty cover?
All ACME purchases come with a 30-day money-back return policy, plus a 90-day ACME warranty against any manufacturing defects. All ACME house-brand products (ACME ValuePro™, ACME ReliaPro™ and ACME...
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When is a restocking fee applied? How much is the fee?
We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.
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Must I return every accessory when I send in a return? What else should I include with my RMA?
Yes, you must include all accessories when you return your products to ACME.
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Do I need an RMA number to return a product to ACME?
Yes. Please request one through our RMA Request form and write it on the outside of your box with a permanent marker before you ship it back to ACME.
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Approximately how long will it be before I receive a refund check or a replacement item in the mail?
It may take as many as 30 days after you've shipped your return.
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Can I return books, kits, software, grab bags, or special order items?
Sorry, we cannot accept returns on any of these items.
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What steps should I follow to return a product?
To initiate a return, fill out an RMA Request form and request an RMA number within 24 hours, you will receive your RMA number by e-mail or fax. If you would like to speak with a customer service ...
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Does ACME know why my credit/debit card was declined?
No, we do not. Our automated system is not given any reason for a decline. Please verify your credit card number, expiration date, security code, and billing address to make sure they match what’s ...