What steps should I follow to return a product?

• To initiate a return, fill out an RMA Request form and request an RMA number within 24 hours, you will receive your RMA number by e-mail or fax. If you would like to speak with a customer service representative, call us at 1-800-831-4242.

• Pack your items in the box you received from ACME or a similar box. Be sure to include all the accessories!

• Write the RMA number clearly on the outside with a permanent marker. Then, ship it back to ACME using UPS, FedEx, or First Class Mail. Our address is:
  ACME Electronics
  1355 Shoreway Road
  Belmont, California 94002
  We do not accept freight collect packages on returns.

• Depending on your request, we will refund by check, credit your account, or replace your item. Please be aware that it can take as long as 30 days to receive a refund check or replacement item.